I cancelled my Odido internet subscription and returned the modem and other hardware as instructed.
A few days later, I received an email confirming that the modem had been received. However, a few days after that, I received another email saying that the modem had not been received.
I contacted customer care by phone, and they told me they had noted the issue. Now, two months later, I have been charged for not returning the modem.
This is extremely frustrating, especially because I am currently outside the country and Odido does not appear to offer customer support by email. Calling customer service internationally would cost me more than the fee I have been charged.
I would really appreciate advice on how to resolve this, especially since I have already returned the equipment and received confirmation of that.
