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Hello, I am moving from my current place staring Nov end to my friend’s place who already have Odido connection and thereby would like to cancel my internet contract. However I cannot find the option to do this on the mijnodido website. How can I cancel the contract?Thanks!

Uitgelichte reactie

29 november 2024

Hi ​@varuntyagi3112, welcome to our Community! 

How nice to hear that you are moving and that they already have an Odido subscription. This topic is about moving:

If you let me know here that you are moving, I can cancel your subscription for you. When do you want to cancel your subscription?

12 reacties

Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • 14807 reacties
  • 29 november 2024

Hi ​@varuntyagi3112, welcome to our Community! 

How nice to hear that you are moving and that they already have an Odido subscription. This topic is about moving:

If you let me know here that you are moving, I can cancel your subscription for you. When do you want to cancel your subscription?


  • Auteur
  • is een Top Poster
  • 6 reacties
  • 29 november 2024

Yes, I am moving from 30-11-2024 onwards. So yes, please cancel my subscription and settle the expenses and any refund as my instalment is already deducted. The only issue is I am currently travelling to my parents due to emergency so I cannot give back box until mid-January. Seeking your help in this time of crisis in my life.


Ishana van Odido
Moderator
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  • Moderator | Internet + TV
  • 2420 reacties
  • 30 november 2024

Hi ​@varuntyagi3112, I have taken care of it for you right away! Your subscription has been cancelled as of December 28th due to the one month notice period. Feel free to leave a comment if you have any questions or if something is unclear. For now I wish you a nice weekend and good luck with the move! Greetings, Ishana


  • Auteur
  • is een Top Poster
  • 6 reacties
  • 30 november 2024

hey, I would like to close it by 28-11-2024 instead 28-12-2024 as I have already moved from this address. Could you please check again?


Teresa van Odido
Moderator
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  • Moderator | Internet + TV
  • 4414 reacties
  • 1 december 2024

@varuntyagi3112 I’m here to help you, let me take a look! 

I can’t cancel the subscription again to set it at an earlier. However, since you’ve already moved to your new address you are allowed to cancel the subscription without a month’s notice. 

In case you can send me a proof of relocation in a private message to terminate a subscription within an annual contract I can refund the amount of the last month for you. 

A proof of relocation is an official document. It can be an end of your rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a rental or purchase agreement from the new address. Finally, we also accept a certificate of registration from the municipality (BRP).


  • Auteur
  • is een Top Poster
  • 6 reacties
  • 1 december 2024

Hi, thanks I will share my contract that says it ends in november in a pvt message to you. Please do the needful.


Teresa van Odido
Moderator
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  • Moderator | Internet + TV
  • 4414 reacties
  • 2 december 2024

@varuntyagi3112 Thank you, I’ll be waiting for your message! 


  • Auteur
  • is een Top Poster
  • 6 reacties
  • 4 december 2024

Sorry for late reply, i have just written to you in pm. Not sure how could I share pdf but let me know and I will do it right away.


  • Auteur
  • is een Top Poster
  • 6 reacties
  • 10 december 2024

@Teresa van Odido hi, have sent you pm. Please check and let me know. Thanks


Cheyenne van Odido
Moderator
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  • Moderator | Internet + TV
  • 3013 reacties
  • 11 december 2024

Hi ​@varuntyagi3112, thanks! Teresa will check this tomorrow and will arrange everything. Thank you so much for your patience!


  • Auteur
  • is een Top Poster
  • 6 reacties
  • 11 december 2024

sure thing, cheers 


Teresa van Odido
Moderator
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  • Moderator | Internet + TV
  • 4414 reacties
  • 12 december 2024

@varuntyagi3112 I’ve responded to your message!


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