Cancel Subscription

Hi ​@varuntyagi3112, welcome to our Community! 

How nice to hear that you are moving and that they already have an Odido subscription. This topic is about moving:

• Ik ga verhuizen, wat nu? Info

If you let me know here that you are moving, I can cancel your subscription for you. When do you want to cancel your subscription?

Yes, I am moving from 30-11-2024 onwards. So yes, please cancel my subscription and settle the expenses and any refund as my instalment is already deducted. The only issue is I am currently travelling to my parents due to emergency so I cannot give back box until mid-January. Seeking your help in this time of crisis in my life.

Hi ​@varuntyagi3112, I have taken care of it for you right away! Your subscription has been cancelled as of December 28th due to the one month notice period. Feel free to leave a comment if you have any questions or if something is unclear. For now I wish you a nice weekend and good luck with the move! Greetings, Ishana

hey, I would like to close it by 28-11-2024 instead 28-12-2024 as I have already moved from this address. Could you please check again?

​@varuntyagi3112 I’m here to help you, let me take a look! 

I can’t cancel the subscription again to set it at an earlier. However, since you’ve already moved to your new address you are allowed to cancel the subscription without a month’s notice. 

In case you can send me a proof of relocation in a private message to terminate a subscription within an annual contract I can refund the amount of the last month for you. 

A proof of relocation is an official document. It can be an end of your rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a rental or purchase agreement from the new address. Finally, we also accept a certificate of registration from the municipality (BRP).

Hi, thanks I will share my contract that says it ends in november in a pvt message to you. Please do the needful.

​@varuntyagi3112 Thank you, I’ll be waiting for your message! 

Sorry for late reply, i have just written to you in pm. Not sure how could I share pdf but let me know and I will do it right away.

​@Teresa van Odido hi, have sent you pm. Please check and let me know. Thanks

Hi ​@varuntyagi3112, thanks! Teresa will check this tomorrow and will arrange everything. Thank you so much for your patience!

sure thing, cheers 

​@varuntyagi3112 I’ve responded to your message!