Hi…
Connect the T50 with Wandconnect to the wall but weirdly the “Globe” does not light up.
I think I used the DSL cable to connect correctly though.
Can you advise what might be the problem? Is it possible that the the socket on the wall does not function? Thank you
Beste antwoord door Waqqas
Hello
You are using the grey DSL cable and if is connected to the DSL port of your modem?
Has the installation date according to your T-Mobile account passed so the lime should be active?
If all is good could you open the wall socket and upload a picture here of the wiring?
Thank you.
If it turns out to be no signal...should I find T-mobile technician or KPN to do onsite support?
I tried as you suggested..and failed.
I am afraid no signal comes into my flat..
Can you suggest what I should do next?
Thank you
+4Hi
Thanks for alerting us about the lack of signal! It looks like you've done everything right with the help of other respected community members. Since I am able to take over some of the tasks of our technical department, I immediately send a request to KPN to check out your connection. Please keep your phone at hand, and make sure to pick up anonymous calls since KPN will call you today, or tomorrow at latest. Feel free to let me know if there's anything else, and I'll surely try to find a way to solve it!
Cal, thank you. I have booked a time with KPN..Hopefully KPN can help me to solve this headache this Thu.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
