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Zyxel T-50 modem is connected & 5 lights are on, but no internet

  • January 27, 2020
  • 5 reacties
  • 1464 Bekeken
F
  • F.A.
  • is een nieuwe Poster

Hi, I just connected my modem to the meteringkast connection, modem shows 5 green lights, but I have no internet!!!

When I connect to the wifi, it disconnects immediately as there is no internet!

Please check if modem is active ?

thanks

Beste antwoord door Waqqas

Hey @F.A. 

Welcome to T-mobile!

You did the installation yourself so I suppose you have a dsl connection?

You must have received an email/letter with your installation date and on the day of installation you've had a sms as well saying that today you can install the modem and your line will be activated today. Also in your T-mobile thuis account you can see the status of your connection, what does it say?

Are you using the grey DSL cable that came with the modem and does the cable go into a wall socket or straight to your ISRA? Please check if all wires are connected properly in your wall socket/box that came with the modem if you are using it.

If you have further questions, feel free to ask 😇

    5 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • Antwoord
    • January 27, 2020

    Hey @F.A. 

    Welcome to T-mobile!

    You did the installation yourself so I suppose you have a dsl connection?

    You must have received an email/letter with your installation date and on the day of installation you've had a sms as well saying that today you can install the modem and your line will be activated today. Also in your T-mobile thuis account you can see the status of your connection, what does it say?

    Are you using the grey DSL cable that came with the modem and does the cable go into a wall socket or straight to your ISRA? Please check if all wires are connected properly in your wall socket/box that came with the modem if you are using it.

    If you have further questions, feel free to ask 😇

    Welkom op de Odido community!
    F
    • F.A.
    • Auteur
    • is een nieuwe Poster
    • January 28, 2020

    Hi, Yes I have DSL connection and I got letter that my installation date is 27 Jan. and I connected modem to the cable slot in my meteringkast which is outside my apartment, (I would like to connect modem inside instead, is it possible?),

    I loged in online to my T-mobile and it says check if modem is active?

    please send a installer to my apartment to check if it is OK?

    thanks

     

    F
    • F.A.
    • Auteur
    • is een nieuwe Poster
    • January 28, 2020

    my klantnummer: ESZ11498

    F
    • F.A.
    • Auteur
    • is een nieuwe Poster
    • January 30, 2020

    no answer yet?

    I still don't have internet from T-mobile!!!!

    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • January 31, 2020

    Hey @F.A.,


    Very strange! When I look at your current connection, everything should be up and running again. I also see that you have already spoken with my colleague and that you've made an appointment with an engineer. That's good to hear! Can you let me know if everything is solved when the engineer has been at your place?

    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
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