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What a mess with address change

  • November 26, 2025
  • 6 reacties
  • 68 Bekeken

Hi, 

 

I am opening another topic because I'm getting quite frustrated. 

On October 24th I opened an address change, to get it activated in my new house on November 24th.

Comes November 24th, no contacts, no visibility. I call Odido the 1st time:

  • It seems there is an issue with fiber connection at my new place, but no one contacted me beforehand and now I have to commute everyday to work. No visibility on when the problem will be solved and when I'll get internet at home.
  • Customer Service suggest Klik en Klaar in the meantime, I order it by phone directly with customer service on November 24th. Receive the mail confirmation, pay the 1 cent and no news, no DHL message or mail.

 

  • Call again November 25th, I am told to wait until end of the day

 

  • Call November 26th, still no DHL contact for Klik en Klaar. No info on my home connection, they just tell me “it's complicated". I ask about Klik en Klaar and why it is delayed. They tell me to do a new order and pick up in store tomorrow. I do it with costumer servic eon the phone, saying I don't want to get charged twice. They tell me not to accept if DHL tries to deliver.
  • I can't see anything on my Odido, completely blind. At this point, I want to cancel the first Klik en Klaar and considering cancelling the full internet at home request. 

Can you help me with:

  • Cancelling the Klik en Klaar first request (to be delivered at home) and give me visibility on the fiber optic connection?

 

Thank you,

Diana

Beste antwoord door eric

Cancellation requests can not be handeled by moderators,  you need to call customer care.

But to be honnest, if fiber is an option, that is a much more stabiel solution than the mobile klik and klaar. I would reconsider to not have fiber...

Bekijk origineel

6 reacties

Tommie van Odido
Moderator
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Hey ​@diana1992, I would like to clarify this for you.

Thank you for updating your details. This allowed me to look up your new fibre optic request, but not your Klik&Klaar subscription. I think it's a different address. Could you please add it to your profile under: Info voor moderator? I also looked at your new delivery and I see that there is an administrative error at KPN NetwerkNL. The port in the district exchange is occupied by another address. No solution is available at this time. They are doing everything they can to resolve this for you as soon as possible!

 

 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • diana1992is een Master Poster
  • Auteur
  • is een Master Poster
  • November 27, 2025

Hi ​@Tommie van Odido , i have updated the info in my profile. Thanks for your answer :)

 

I received a bit ago the email from DHL for the 1st klik and klaar. It will be delivered tomorrow.

But now i have the 2nd request to pick up in store (and i just noticed they used a wrong phone number for it). Can I then return one of them?

 

Thanks for the clarity on the issue with the port, it’s good to understand a bit more. Appreciate the efforts and looking forward to a solution.

Tommie van Odido
Moderator
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Hey ​@diana1992, thank you for providing your address. I immediately checked for you and can confirm that one is on its way and one is active at this address. However, I am not authorised to cancel or terminate this for you. Only our save desk can do this, and they can only be reached by telephone. Would you please call our customer service department so they can take care of this for you? They will be able to help you with this! Please let me know how it goes, so I can offer further assistance if necessary!

 

 

 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • diana1992is een Master Poster
  • Auteur
  • is een Master Poster
  • November 29, 2025

Hi ​@Tommie van Odido i called, but it was too late to cancel. :(
It was delivered today, are you able to help me cancel this order so I’m able to return it?

I will keep the one already active, works quite well :)

Actually given the port issue, I think we will just keep the Klik en Klaar solution and cancel the fiber internet request. Would you also be able to help with that?

 

many thanks,

diana

 

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • Antwoord
  • November 30, 2025

Cancellation requests can not be handeled by moderators,  you need to call customer care.

But to be honnest, if fiber is an option, that is a much more stabiel solution than the mobile klik and klaar. I would reconsider to not have fiber...

Welkom bij de klant-helpt-klant Community van Odido.
    • diana1992is een Master Poster
    • Auteur
    • is een Master Poster
    • December 1, 2025

    Thanks for the input ​@eric. Yes, I noticed this Sunday some breaks, so I’ll keep my fiber request open. :)
    And thanks for the answer, will call CS today for the Klik en Klaar. 
     

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