Hi, i think i should return the old devices after moving to new address. But i dont get any email or anything that ask me to return it and i need retournummer at least right?
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Hello
If you reported a move then you'll only need to return the modem and WiFi extenders if you have, you can keep the tv boxes for your new house.
If you ordered for a new subscription all will be expected back.
See this topic for more information.
Hello
you can find important info in this topic: Ik ga verhuizen
It is only in dutch. You can also call 0800 0092
Thank you for reply, i read those posts, what i miss is retournummer, one guy said the serial nummer linked to customer number, so do i really need to wait to get retournummer or not?
For what i know is that you need the "retournummer” this is for the administration. When you send the old devices put a note in the package with: Your name, postcode, and your clientnumber. Ask also at the post office for the shipping receipt, keep this till you get mail from T-Mobile that they have recevied yor package
Yes, initially they think i can use the old devices, during installation, old devices do not work, they send me new devices, maybe moderator can help me with retournummer?
That is the best option at this moment, to wait for an moderator. The moderator respond automatically
Hi 
The retournummer is indeed linked to your customer number (klantnummer in Dutch). I'll send your retournummer via private message, you'll receive a PM within the next five to ten minutes!
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