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Dear T-Mobile,
I ordered a new internet connection with the expected starting date of March 1st. Unfortunately I forgot to select the transfer service. Would be possible to still use it? I can’t see the option if log in to my account.

Thanks!

Hello @gabor.vass 

Welcome to T-mobile!

If you did not skip your cooling-off period than your transfer service can be added manually by a moderator.

Please wait for their reply, they will reply within 24/48 hours.

 

Hi @gabor.vass,

 

Welcome to the Thuis club and our Community! :smile: I’ll gladly add the transfer service to your contract. Can I please have 3 pieces of the following info in a private message?

 

-Current provider

-Contract ID/Customer number

-Last three digits of your bank account number on that contract

-Last name as it’s written on that contract (even if it’s misspelled)

-Telephone number on that contract

-Contract type: consumer or business? If it’s a business contract, we can’t add the transfer service to your account

 

Thanks in advance!

Reageer


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