successful glasvezel van meterkast naar woonkamer

Hi ​@ArashNik, first of all, super nice that you have chosen our Fiber! I would like to check what exactly was causing this. Could you add your zip code, house number, date of birth and the last four digits of your account number to your profile for me? Then I can get started right away! 😊

Thanks Ishana,

Well I do not need any help right now. I could bring and connect my modem from meterkast to woonkamer myself. The problem was/is that Odido agents should explain to the customer(specially those who lives in apartments) that monteur will only connect the modem in the meterkast which glasvezel connection sit there. And if meterkast is outside the door in the apartments they should pay extra €75 for Extra stopcontact in meterkast, And if they need to bring the modem to woonkamer they should request extra service(Kabel aanleggen door lege leiding €37, Plaatsen aansluitpunt internet/telefoon €70, Internetkabel €1 per meter). But in the time that I have ordered my internet abonnement they did not mention any of this! And after I have found out myself and requested these extra services they did not put the note for the guidion monteur which I have called and asked them to do that several times. Asked guidion also and they have said odido should make a ticket for that and ones I have called odido they open a storing ticket only, And other time that I have called odido agent said we do not have such service and have to do it yourself or arrange it with guidion!! And guidion said no we only work for the customer via odido. 

Anyway I would suggest that odido management give better and more correct information to their agents that they can help customers correctly!