I changed my subscription to fiber optics on 11 Dec 2025 and was told on email that I will receive an email to make appointment for Guidon to install the new equipment. Till now, nothing has been received, no appointments made and no follow up on when that will be done. Fiber optic cables have already been installed at my apartment but Odido is taking too long and doesn’t seem to care about its customers. Very difficult to get through the phone
+15- Odido Superuser
Hello
What is the status in your Odido account?
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Status is “in behandeling”. Has been for one month and have not heard anything about when I can make an appointment or why it is taking so long.
I think your order is stuck somewhere in the proces.
It is frustrating that there is absolutely no update on why this is stuck. I have filled in all my information, waiting for a moderator to give me an answer
I think your order is stuck somewhere in the proces.
It is frustrating that there is absolutely no update on why this is stuck. I have filled in all my information, waiting for a moderator to give me an answer
+13Hey
I would like to provide you with some more clarity on this matter. Your order is indeed stuck, so I have asked our specialists to see if they can resolve the issue. I have not yet received a response. I will let you know as soon as I have an answer!
Hey
I would like to provide you with some more clarity on this matter. Your order is indeed stuck, so I have asked our specialists to see if they can resolve the issue. I have not yet received a response. I will let you know as soon as I have an answer!
I do not think that is the right way to handle the work order by Guidion. Service was not provided but because the technician claimed he passed by, the workorder is closed.
+13Hey
Hey
Hi Tommy. Thanks! Indeed the engineer came by today, however it seems a lot more complicated to get the installation done since the FTU is on a different floor than my apartment. Will need to have a think regarding time and extra cost for the installation.
Hey
+15- Odido Superuser
Hello
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