Not able to get my Internet Started

Hi @Ameya Beri, sorry for the rough start, I would love to give you more information and clarify this for you! I see that we already made contact with KPN NetwerkNL and we have requested them to urgently fix your connection. Because KPN NetwerkNL is not available on the weekends, I expect that they will contact you the day after tomorrow. Usually they can send a technician very quickly to your place.

I expect that this is finally solved quickly!

Hello @Cal van Odido  - Bedankt voor uw reactie. But the problem is NOT solved, my internet is still not working and it has been many days, its very hard for me to keeping calling you every week and ask for the temporary codes. I have spent hours talking to your customer service, can you please ensure KPN starts my internet as soon as possible ? I work from home and its very hard for me to work. I hope you can understand my pain and problem.

Hi @Ameya Beri, you will have an appointment with a network operator technician soon! As I mentioned in my previous answer, we have informed KPN NetwerkNL and asked them to urgently contact you for an appointment. Because KPN NetwerkNL is not available on the weekends, I expect that they will contact you tomorrow, so on Monday. I am sure that the technician of KPN NetwerkNL can swiftly help you out!

Hello @Cal van Odido  - KPN finally visited and got my internet started, but they informed me that there is some damage and I am not getting the right speed I asked for. They told me they are going to come again today on 26-Aug, and fix the damage can you check in your system that KPN still has my issue open ? ODIDO has started billing me but my internet speed is very poor due to the damaged system from KPN.

Please help me, the problem continues to remain after so many weeks :(.

Hello @Ameya Beri 

The billing has started because Pdido van see that you have working internet.

Hi @Waqqas @Cal van Odido  - Can you please make sure KPN visits us today for the damaged equipment and the fixes ? As you can see the speed is very low.

Hello @Ameya Beri 

I am a customer so I cannot check this for you but if they have promised to come today they'll surely come.

Hello - I am waiting for KPN to come I have to go to work but I am staying home today. Its important that I get the speed I am paying for. It will be great if someone can confirm KPN comes today.

I cannot stay home every day and internet speed is a problem for me :(

Please help.

Hello - The KPN technician arrived and is fixing our internet.

Hello - The KPN technician arrived and made a fix but the speed is a problem. KPN says we should contact ODIDO for the speed, can you check why our speed is so slow ? We are paying for 400 MBPS.

Hello @Ameya Beri 

Can you connect a wired laptop directly to the router with a CAT5e cable or better and perform a speedtest using the Ookla speedtest app?

You can also try another cable between ONT and router and between router and laptop.

Hello is it possible for you to send a technician from Guidon or ODIDO to check for the speed, the speed even next to the router is not good. I am sorry KPN told me not to touch the setup else internet will stop working and I cannot put any cables in it. KPN says its a ODIDO problem. I cannot put any cables and run tests for you.

Hi @Ameya Beri, would you like to run a wired speed test to our standard? 

Speedtest bekabeld - De instructies hiervoor vind je op onze website.

• Heb je een computer met Windows, kijk dan op deze pagina:  Mobiele diensten - Servicehandleiding (odido.nl)
• Heb je een computer met macOS, kijk dan op deze pagina:  Mobiele diensten - Servicehandleiding (odido.nl)
• Heb je een computer met Linux, kijk dan op deze pagina:  Mobiele diensten - Servicehandleiding (odido.nl)

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