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No one showed up to isntall internet

  • October 13, 2023
  • 4 reacties
  • 80 Bekeken

  • heeft eerste post geplaatst

Hello, 

Today between 8 and 12 someone was supposed to visit me to install fiber optic. No one had showed up by 12. I emailed and sent a message to Guidion via whatsapp. I also spent a bit more than half an hour on wait while calling them with no result. Could you please help resolve this?

 

 

October 13, 2023

Hey @Deni_G, welcome to our Community!

Good that you are sounding the alarm for this. I immediately went to check for you and saw that the technician was at the door at 10:00 am. He indicated that no one answered. I have re-directed Guidion for you. You will soon receive a message to schedule a new appointment! 

4 reacties

Tommie van Odido
Moderator
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Hey @Deni_G, welcome to our Community!

Good that you are sounding the alarm for this. I immediately went to check for you and saw that the technician was at the door at 10:00 am. He indicated that no one answered. I have re-directed Guidion for you. You will soon receive a message to schedule a new appointment! 


  • Auteur
  • heeft eerste post geplaatst
  • October 13, 2023

@Tommie van Odido none of the appointment slots in the next 10 days suit me. Would it be possible to install it myself? I have the fiber optic terminal already from the previous tenants so it should be pretty straightforward. I just need you to activate the connection.

Also at 10 00 I was on the terrace looking out to make sure I don’t miss the technician. 


eric
Super User
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  • Odido Superuser
  • October 13, 2023

Guidion need to do this. It is not only the technical connection but they also perform the administration after they connected everything. Only than your subscription will be full operational.


  • Auteur
  • heeft eerste post geplaatst
  • October 13, 2023

@eric  @Tommie van Odido  Is it possible they do the administration and I do the plugging in. Since none of the available slots in the next 10 days suit me, if the above if not possible I think I would rather cancel and switch to Ziggo for example rather than wait?