No Internet Signal After modem installation by a technician

Hello @Veselin 

Which mediaconverter do you have, is it the white Huawei ONT or another one?

Which lights are on, blinking or off on your mediaconverter?

Since you don't have a working connection, your contract has not started.

Hi @Waqqas ,
Thanks for the swift reply.

No, it’s not Huawei, it’s ZYXEL. 

All lights 5 out of 6 are blinking green except 1. (Just above the label “FO Link”)

The technician said that’s the reason I have WiFi connection and when he connected he got: No Internet Connection.
 

@Veselin 

Did the technician also check the switches on the black mediaconverter?

There are 6 switches, 3 & 4 should be on. You can also try turning 1 & 6 on after you have removed the power from the mediaconverter.

I’ve just tried it. It doesn’t work.

@Veselin 

I mean remove the power, make sure only 3 and 4 are on and others off, if it doesn't work then remove the power, turn 3 and 4 off and 1 and 6 on, if it still doesn't work you can turn the default settings back on and wait for a moderator to reply.

Nope, that didn’t work either. 

Hopefully in 1-2 years of time T-mobile and KPN will remember that they have to do something, and meantime will sent them an invoice with my hourly rate for the working skipped hours.

Anyhow, thanks a lot mate for the help, appreciated! We did what had to be done. Seems the problem is somewhere else.

Hi Lisa,

Thanks for your reply. T-Mobile told that KPN must reply in 48H however no response yet till Wednesday at 10AM!
 

How is it possible that there is no direct connection between T-Mobile and KPN?

I don’t understand how complex is it for them to do something so simple “internet connection” in the right way in 21Century! Bless god they don’t build the airplanes or houses because than the whole society will be in danger.

Btw thanks for your kind offer, however I’m not having anyone using T Mobile or Tele2 subscription, and looking at the quality I’m also not having such intention in the near future.

I understand now why everyone was telling me to go with ZIGGO and have internet in 24H instead of KPN -  getting internet an year later after request.

More over there is also zero clearly on how long do I have to wait for internet? If I don’t have internet on the coming Monday, I want to cancel the subscription get refund of 3 days multiplied by my working daily rate and switch to ZIGGO.

Thanks!

Hello @Veselin if the technician is unable tot complete there action he informs the backoffice about it. Usualy the grid operator wil contact you tot make An appointment. Usualy it takes 3-5 working days tot compleet it. Exept for resently completed buildings. Your contract isn't started yet so no refund is possible.