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Beantwoord

No internet after modem installation

  • November 18, 2021
  • 8 reacties
  • 164 Bekeken

Hello,

In last weekend (13.11) the technician (from KPN) connected my modem and router. He told me that there is no connection on the other side. And someone from t-mobile needs to come and connect it. He told me that he will call and someone should do this in 2/3 days. Today I got an email that my connection is working and I will pay for the internet since 13.11.2021. But I still do not have the internet connection. I tried restarting everything and I still can not open any website.

I would like to know if someone already checked the connection or I should still wait? Or if I can do anything to “fix” it.

 

 

Beste antwoord door Cal van Odido

Hi @Pawkam,

I am very sorry that this has not been solved yet, I am quite surprised that KPN NetwerkNL has not gotten in touch with you yet. Therefore, I will immediately contact KPN NetwerkNL about the ordeal and give your dossier the highest priority possible.

Please be aware that, even with the highest priority level, I am afraid that they will not be able to come by before their weekend kicks in. I suspect that they will call you on Monday and usually they can come by within 24 hours or, at most, within 48 hours.

In the meanwhile I would very much like to provide you with a temporary solution. However, I could not find a T-Mobile or Tele2 Mobile subscription tied to your Thuis account. If you happen to have either of those, could you please send me the phone number via a private message (click on my profile and press “stuur bericht”) and I will provide you with Unlimited internet for the time being.

I am on the case and I hope to be able to help you as soon as possible!

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    8 reacties

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • November 18, 2021

    Hello @Pawkam 

    Could you try the following :

    Remove the power from the mediaconverter and turn switches 1 and 6 off, now turn 3 and 4 on. Now check if this works?

    Welkom op de Odido community!
      • Pawkam
      • Auteur
      • is een nieuwe Poster
      • November 18, 2021

      Hi @Waqqas I found your response for the same problem from couple days ago and I already tried those combinations with no luck. :(

      Thanks

      Cal van Odido
      Forum|alt.badge.img+4
      • Cal van Odido
      • Oud Moderator
      • Antwoord
      • November 19, 2021

      Hi @Pawkam,

      I am very sorry that this has not been solved yet, I am quite surprised that KPN NetwerkNL has not gotten in touch with you yet. Therefore, I will immediately contact KPN NetwerkNL about the ordeal and give your dossier the highest priority possible.

      Please be aware that, even with the highest priority level, I am afraid that they will not be able to come by before their weekend kicks in. I suspect that they will call you on Monday and usually they can come by within 24 hours or, at most, within 48 hours.

      In the meanwhile I would very much like to provide you with a temporary solution. However, I could not find a T-Mobile or Tele2 Mobile subscription tied to your Thuis account. If you happen to have either of those, could you please send me the phone number via a private message (click on my profile and press “stuur bericht”) and I will provide you with Unlimited internet for the time being.

      I am on the case and I hope to be able to help you as soon as possible!

      Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
      Cal van Odido
      Forum|alt.badge.img+4

      Very happy to see that everything went quicker than expected @Pawkam, I'm sure they'll be able to solve it for you! :relaxed:

      Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
      • Pawkam
      • Auteur
      • is een nieuwe Poster
      • November 20, 2021

      Yes I have an appointment on monday. Thank you @Cal for help and high priority for this!

      Unfortinetly I do not have neither T-Mobile nor Tele2 mobile. So I’m stuck with buying data packets in my current provider. :)

        Waqqas
        Super User
        Forum|alt.badge.img+15
        • WaqqasSuper User
        • Odido Superuser
        • November 20, 2021

        Hello @Pawkam 

        You can also use an unlimited voucher with a T-Mobile prepaid SIM card.

        With that voucher you'll have 7 days unlimited internet, you can also use it as a hotspot.

        Welkom op de Odido community!
          Cal van Odido
          Forum|alt.badge.img+4

          Hi @Pawkam,

          Very happy to see that you are fully online after the visit from KPN NetwerkNL! :smile: 

          If there’s anything else, please feel free to let the Community or me know. Have fun with the internet connection!

          Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
            • Pawkam
            • Auteur
            • is een nieuwe Poster
            • November 23, 2021

            @Waqqas oh. That’s a nice idea! I should did that at the begginineg. :D

             

            @Cal yes, everything works great now. Thank you for help.

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