Hi @Paulcr, I checked it for you right away! I see that the technician has forwarded this to our technical department. They have again called in the external network manager. You will be contacted as soon as possible for an appointment. For now, I sincerely thank you for your patience and wish you a nice day! Greetings, Ishana

So another 3 weeks and nothing is done, looks like the networks department doesn’t actually provide any customer service

Hey ​@Paulcr, I went to the technical department to find out why it was taking so long. We have now sent Guidion directly to fix the patch for you. Can you make an appointment with the technician and give me feedback after the time? Thanks in advance! 

Such bad service made an appointment with Guidion technician and guess what nobody pitched up great work, is this the customer service I will be getting in future? 
 

Makes me think I should just cancel