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New installation not working ONT flashing red

  • 29 oktober 2024
  • 4 reacties
  • 35 Bekeken
P
  • Paulcr
  • heeft eerste post geplaatst
  • 2 reacties

My installation was done by the Guidion Technician on 27th September but the ONT Link light is flashing red. he reported this but each time i call Odido they say they have logged it with the Network Beheer department but nothing happens. i have even contacted ODF and they say contact Odido. So nothing happens

Uitgelichte reactie

30 oktober 2024

Hi @Paulcr, I checked it for you right away! I see that the technician has forwarded this to our technical department. They have again called in the external network manager. You will be contacted as soon as possible for an appointment. For now, I sincerely thank you for your patience and wish you a nice day! Greetings, Ishana

4 reacties

Ishana van Odido
Moderator
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  • Ishana van Odido
  • Moderator | Internet + TV
  • 2433 reacties
  • 30 oktober 2024

Hi @Paulcr, I checked it for you right away! I see that the technician has forwarded this to our technical department. They have again called in the external network manager. You will be contacted as soon as possible for an appointment. For now, I sincerely thank you for your patience and wish you a nice day! Greetings, Ishana

P
  • Paulcr
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 20 november 2024

So another 3 weeks and nothing is done, looks like the networks department doesn’t actually provide any customer service

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • 14854 reacties
  • 21 november 2024

Hey ​@Paulcr, I went to the technical department to find out why it was taking so long. We have now sent Guidion directly to fix the patch for you. Can you make an appointment with the technician and give me feedback after the time? Thanks in advance! 

Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
P
  • Paulcr
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 24 november 2024

Such bad service made an appointment with Guidion technician and guess what nobody pitched up great work, is this the customer service I will be getting in future? 
 

Makes me think I should just cancel

 

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