Beantwoord
Missing fibermodem installation
Dear Sir/Madam,
I have moved to my new house and made an appointment for installation. The service came earlier than the agreed time before I arrive and made the installation. My wife has approved the installation because Wi-Fi has been working.
However there are integrated ethernet cables which are routed to upper floors inside the cabinet. Their end connections are not done so I can not connect them to the modem.
When I come home I saw the missing issue and called Guidion immediately to call the same service back to my house just on the way and fix it too. However they asked me to contact T-mobile and make an other appointment again.
So I request to have an appointment to do the below the missing item which was not finalized.
"Meegeleverde UTP- en telefoniebekabeling op of langs de plint wegleggen met spijkerclips (max. 15 meter)"
Thanks in advance.
Kind regards,
Ufuk Ozbek
[telefoonnummer verwijderd door moderator]
I have moved to my new house and made an appointment for installation. The service came earlier than the agreed time before I arrive and made the installation. My wife has approved the installation because Wi-Fi has been working.
However there are integrated ethernet cables which are routed to upper floors inside the cabinet. Their end connections are not done so I can not connect them to the modem.
When I come home I saw the missing issue and called Guidion immediately to call the same service back to my house just on the way and fix it too. However they asked me to contact T-mobile and make an other appointment again.
So I request to have an appointment to do the below the missing item which was not finalized.
"Meegeleverde UTP- en telefoniebekabeling op of langs de plint wegleggen met spijkerclips (max. 15 meter)"
Thanks in advance.
Kind regards,
Ufuk Ozbek
[telefoonnummer verwijderd door moderator]
Beste antwoord door tmoesel
ufukozbek schreef:
"Meegeleverde UTP- en telefoniebekabeling op of langs de plint wegleggen met spijkerclips (max. 15 meter)"
You can translate this yourself, but it should not be interpreted as fixing existing cabling in customer's house for free.
It also does not say that the mechanic should put cables through concrete ceilings or walls.
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