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I have an installation appointment from T-Mobile at Oct. 28th. But Today once I installed it is not working for the internet. And in my portal the subscription is still being processed. 

When will that be ready? We have 6 people waiting for the internet to be ready.

Hi @youyue, first of all, welcome to the club! I checked your file and I see that the grid operator KPN has fixed the connection point (ISRA punt in Dutch). I see that your modem is online and the connection looks good. Awesome! Most importantly is that you can enjoy the connection with our services. Are you able to use the internet? Keep me posted, I’m here to help!

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