![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/7e1f16dc-a4f7-4b76-8905-cc0909868847.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/fc9af8b8-c38e-45b4-83a0-42913fbd9a7d.jpg)
Hi, I have been trying to install the new modem since yesterday. However, even after trying all trial and error, Internet and DSL lights are not turning on.
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/b3bc4e0d-95f7-4d5c-ab72-99f0a727f740.jpg)
I have tried to follow the instructions provided in guide. Basis that I have connected the 4 pin plug to wall socket as above.
i was using the same socket previously for the internet connection and it was working fine. So do not think it is a wiring issue. Request you to kindly help me or send a technician for help.
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/913a3d60-3e20-44fd-8bf3-ede568402914.jpg)