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Hello, 

If the landlord wants to transfer his internet contract to me, for the documents needed to make transfer, can I provide bank statements instead of bank card since the bank card has confidential information like CVV and card number on the back?

Another option is I can share my bank card with you directly? If possible, what is your email address I can share the documents needed?

Hello @moz273 

See the answer from @Nora van Odido here:

https://community.odido.nl/algemeen-490/transfer-of-subscription-364594?tid=364594&fid=490


Hello @Waqqas

Thanks! However this post does not answer my question. Also internet.service@odido.nl is not available any more. I got the reply from this email. 

 

Helaas: dit e-mailadres bestaat niet meer.
We nemen je mail daarom niet in behandeling.


@moz273 

You can also share these documents via a pm on Facebook or X so only Odido can see them.


@moz273

You can also share these documents via a pm on Facebook or X so only Odido can see them.

Hey @Waqqas  but there should be an email address I assume? I don’t use facebook or X.


@moz273

You can also share these documents via a pm on Facebook or X so only Odido can see them.

Hey @Waqqas  but there should be an email address I assume? I don’t use facebook or X.

Just wait for a moderator to respond. You can then sent te required documents to them by sending them a private message on this community. They usually respond to topics within 24 hours. 


Hi @moz273, welcome to our Community!

If you're looking to take over a contract, your landlord should give our customer service a call. They'll need to know a few details, and they'll let you know where to send it. Your landlord needs to get in touch because he's the owner of the subscription at the moment. Hopefully, you'll have a great experience with our customer service!


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