Hello.

On Monday, 30 October, I had an internet technician visit me to install internet. However, he could not finish it because, according to him, there were network-wide issues and he needed a patch connector.

His notes:

Installatie op locatie deels kunnen aansluiten ivm gebruik internet en glasvezel unit.
Servicepag werkt niet landelijk storing.
Nog patch uitvoeren en op locatie Xspon glasvezel koppelen met glasvezel aansluiting.
Aub doorzetten naar infra.

Even though the internet connection switch was not successful, my current provider switched off the connection. While Odido, provided me with a 7 day voucher for unlimited mobile connection, it’s unacceptable as a substitute. Odido created a ticket with the backoffice, however I have not heard back yet. (Reference numbers: 66790082 and 66802704).

I would like to hear from you as soon as possible and schedule an appointment with the technician by next week. Otherwise, I kindly request to cancel my Internet subscription as it’s of urgent importance for me to have internet available as soon as possible.

Kind regards,