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Hi,

I guess they made up a contract for you with you're e-mail adres and other personal details? It will take a few days before the installation service will contact you for a appointment to install all the thing you need. I understand you are in a hurry, all the costumers with a new order are in a hurry and have to wait. 

Hi, they didn't made any contact via email yet.

Hello @eujoaorivera 

Have you received a confirmation email? You can make an Odido account and link your subscription so you can view the status of your subscription.

You'll receive an email from Guidion to make an appointment for the installation when everything is ready.

Hello, I enter my address and the system says that there is no service in that location.

@eujoaorivera 

Have you got an email with a klantnummer? If you can enter that klantnummer in your community profile then a moderator can check this for you.

Hi, I only received the contract number. It would be in Dutch "bestelnummer"

@Tommie van Odido Hi, could it be that the employee copied it wrong? Would it be quicker for me to ask to cancel this contract and make a new one?

Hey @eujoaorivera, if all goes well, the subscription should now go through properly and you will have received an e-mail about it. This is because I have approved the subscription. Can you confirm that you have received an email about your contract? 

Yes, I received it. I was wondering if it was about this call because I'm doing mobile portability of my telephone number too

@Tommie van Odido Hello can you help me. Due to the delay in installation, I had to hire another company and today I received contact for installation in my home, but I don't want to proceed. Could you cancel this subscription?

Hi @eujoaorivera, I canceled it for you right away. You will receive a confirmation email. Feel free to leave a comment if you have any questions or if anything is unclear. Have a nice weekend!

@Ishana van Odido Hello, Thank you.  As you said, I received a cancellation message on the day.  And today I received a message that my equipment is coming to my house via DHL.  How do I return it?  Or is it possible to refuse delivery?

Hey @eujoaorivera, you can refuse the delivery at the door. If not, you can follow the instructions in this topic: