Hello @Andzbart 

When was your installation date? In your T-mobile thuis account you will see je bestelling is onderweg with a link under it which will redirect you to the track & trace page of Postnl as soon as your modem is ready to be sent. Also you will be notified via email.

T-mobile is having a slight delay in sending modems to new customers because of a new distribution partner.

My date installation Was 06.04

Moderators will be back tomorrow and hopefully they can do something for you.

Thanks for all The information

Hi @Andzbart, sorry for the inconvenience! We’re currently dealing with some delay due to transferring the distribution to a new partner, just like @Waqqas said. I opened up a ticket to our technicians which means that your package will be sent as soon as possible. It might take a couple of days more depending on the safety protocols enhanced by PostNL. You’ll receive an e-mail with Track & Trace code shortly. Have an amazing weekend!

I have the same problem, 2 April apply for glasvezel, still not receive the installation package. Please send it asap.

ruben Loomans