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installation package

Good morning,

I still haven't received The installation package. When can I expect parcele? Unfortunately, The Time is long past. 

Beste antwoord door Jason van Odido

Hi @Andzbart, sorry for the inconvenience! We’re currently dealing with some delay due to transferring the distribution to a new partner, just like @Waqqas said. I opened up a ticket to our technicians which means that your package will be sent as soon as possible. It might take a couple of days more depending on the safety protocols enhanced by PostNL. You’ll receive an e-mail with Track & Trace code shortly. Have an amazing weekend!

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    6 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • April 16, 2020

    Hello @Andzbart 

    When was your installation date? In your T-mobile thuis account you will see je bestelling is onderweg with a link under it which will redirect you to the track & trace page of Postnl as soon as your modem is ready to be sent. Also you will be notified via email.

    T-mobile is having a slight delay in sending modems to new customers because of a new distribution partner.

     

     

    Welkom op de Odido community!
    • Andzbart
    • Auteur
    • heeft eerste post geplaatst
    • April 16, 2020

    My date installation Was 06.04

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • April 16, 2020

    Moderators will be back tomorrow and hopefully they can do something for you.

    Welkom op de Odido community!
    • Andzbart
    • Auteur
    • heeft eerste post geplaatst
    • April 16, 2020

    Thanks for all The information

    Jason van Odido
    Moderator
    Forum|alt.badge.img+17

    Hi @Andzbart, sorry for the inconvenience! We’re currently dealing with some delay due to transferring the distribution to a new partner, just like @Waqqas said. I opened up a ticket to our technicians which means that your package will be sent as soon as possible. It might take a couple of days more depending on the safety protocols enhanced by PostNL. You’ll receive an e-mail with Track & Trace code shortly. Have an amazing weekend!

    Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

    I have the same problem, 2 April apply for glasvezel, still not receive the installation package. Please send it asap.

     

    ruben Loomans

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