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Hello, I have had the Odido installation kit for two weeks, when will someone finally come to plug it in? 

Klantnummer:

JFF72184

Hello @jodi121 

What is the status in your Odido account and do you allready have a fiber connection point in your house?

You should receive an email to make an appointment with Guidion for the installation of the router and ONT.


yes I have optical fiber at home and an odido set


I did not receive any email 

 


only the installation package came 

and I was supposed to have the internet connected on 06.08.2024


@jodi121 

What I s the status in your Odido account? Also check your spam folder.


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