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Installatie gemist door monteur - Ordernummer 258167335

  • sep. 29, 2026 10:04 a.m. UTC
  • 9 reacties
  • 136 Bekeken
  • Yandra
  • heeft eerste post geplaatst

I requested the installation, which was scheduled for 24 September.

THE TECHNICIAN DIDN’T SHOW UP, and they didn’t say a word. And note: I’d taken a day off work to be at home.

On Friday (25th) we sent an email, tried to get in touch via chat, and phoned them.

We received an email saying they’d lost contact with the technician and that they’d reschedule for another day.

I’ve tried getting in touch again, but to no avail. I’m still without internet, with no response. 

To be honest, I’m thinking of switching to another provider (terrible customer service, a company that doesn’t sort out problems, technicians who don’t turn up).

Unless they provide a SIM card with internet access whilst we wait, the real solution would be for them to sort it out and keep the customer informed. Anyway,

order number 258167335

Beste antwoord door Cem van Odido

Hi ​@Yandra, my apologies that the technician missed the appointment without an update. I'll gladly take a look at this with you!

I’ve sent you a private message from our moderator account to verify your details securely. Once verification is complete, I’ll check the installation status for you. We’ll then continue in this topic, so another moderator can also help if needed!

Bekijk origineel

9 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • sep. 29, 2026 10:09 a.m. UTC

Hello ​@Yandra

Have you also tried calling Guidion on telephone number 020-3232766?

Welkom op de Odido community!
  • Yandra
  • Auteur
  • heeft eerste post geplaatst
  • sep. 29, 2026 10:16 a.m. UTC

Yes and no answer

  • Yandra
  • Auteur
  • heeft eerste post geplaatst
  • sep. 30, 2026 8:03 a.m. UTC

Hi,

I have already tried calling customer support, using the chat, and contacting Gideon, but I still have no answer. I need a concrete resolution to my problem.

 Please provide an immediate position or my Unlimited Data voucher today.

Cem van Odido
Moderator
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  • Cem van Odido
  • Moderator
  • Antwoord
  • okt. 2, 2026 9:01 a.m. UTC

Hi ​@Yandra, my apologies that the technician missed the appointment without an update. I'll gladly take a look at this with you!

I’ve sent you a private message from our moderator account to verify your details securely. Once verification is complete, I’ll check the installation status for you. We’ll then continue in this topic, so another moderator can also help if needed!

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
  • yash324
  • is een nieuwe Poster
  • okt. 3, 2026 8:44 a.m. UTC

I have the same problem, my appointment was scheduled for 30 September and Guidion cancelled it. Their helpline is unresponsive most times, and when I did manage to connect once they said they would call me the same day or the next but no fixed appointment guarantees because that's a different department that we cannot communicate with. Eventually they never called me and I now have an appointment for 9 October because that's the earliest I could select on their portal. 

I already got my voucher for mobile internet but the connection here is very flaky so I cannot work properly. 

Hope someone here can help to escalate the issue.

Nora van Odido
Moderator
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  • Nora van Odido
  • Moderator | Internet + TV
  • okt. 5, 2026 7:00 a.m. UTC

Hi ​@Yandra, the verification is not fully complete, we have sent you a private message about this! 

​@yash324, I would love to also look into this for you and give you more clarity about the situation. I have also sent you a private message though our moderator account to verify your information! 

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
Demy van Odido
Moderator
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  • Demy van Odido
  • Moderator | Mobiel & Internet + TV
  • okt. 6, 2026 7:15 a.m. UTC

Hi ​@yash324, I’m sorry about this and would be happy to help you. Thank you for verifying your details. I’ve just sent you an email containing a verification code. Could you please share the code with me here?

And ​@Yandra, could you please check your DMs so I can assist you further as well?

 

 

Mods beantwoorden geen ongevraagde privéberichten. | Neem alvast een kijkje in onze Wiki! https://community.odido.nl/knowledge-base
  • yash324
  • is een nieuwe Poster
  • okt. 6, 2026 7:32 a.m. UTC

Hi, here's the verification code - 8283364

Cheyenne van Odido
Moderator
Forum|alt.badge.img+5

Hi ​@yash324, thank you! I just contacted Guidion to discuss this situation. I asked them to contact you to check whether they can visit you sooner, or to 100% confirm the appointment on the 9th. They will get in touch with you ASAP!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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