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I signed up for glasvezel in October and my installation appointment has kept moving

  • February 6, 2023
  • 1 reactie
  • 24 Bekeken
F

Apologies in advance for asking in English.

 

I signed up for glasvezel in late October and was told that someone would come install in November. Then the date got pushed to December, then January/February and no update since.

 

I am possibly moving soon so would like to cancel my Glasvezel.

 

Many thanks!

1 reactie

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • February 7, 2023

Hi @florainamsterdam, I went straight to check for you. I see that this is a newly built house or and newly laid fibre optic line. Completion always takes a bit longer then. To cancel your order and/or pass on your move, please call this number: 0800-0092. You can also contact us via our social media channels: Twitter & Facebook.

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