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I didn't receive an apointment from guidion yet

I requested a subscription for fiberglass on 4th June for my new home, and almost 2 months later guidion didn't contact me yet.

3 weeks ago I contacted odido and they told me the reason was the fiber is not here yet (even though there is an orange cable that seems to be fiber), and it would be ready on 31st July. Again, I didn't receive anything from either guidion or odido. When I did the subscription no one told me about this. I have to call myself to get updates. 

It is tiring having to be chasing you while in the middle of changing houses.

Can I get an update and a solution about this one?

 

August 3, 2024

Hello @eperezg 

Is the orange fiber cable outside your house or has it allready been brought inside and is there a fiber connection point?

    6 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • August 3, 2024

    Hello @eperezg 

    Is the orange fiber cable outside your house or has it allready been brought inside and is there a fiber connection point?

    Welkom op de Odido community!
    • eperezg
    • Auteur
    • is een Top Poster
    • August 3, 2024

    Hello, it is inside in the closet where the electrical control panel is. I see the orange cable, it says 'KPN Glasvezel' and it is connected to a white box. The box is not connected to anything though.

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • August 3, 2024

    @eperezg 

    Than fiber in your home is ready and you will receive a mediaconverter and router from Odido which a Guidion technician will connect to the white box.

    Maybe there still needs to be something done before the fiber is ready for use (not by you).

    Welkom op de Odido community!
    Teresa van Odido
    Moderator
    Forum|alt.badge.img+5

    @eperezg Thank you for reaching out to us. I immediately send a message to my colleagues from the Fiber department. They will inquire about your connection to the network administrator. As soon as they know more they will inform you about this as well! 

    Sinds 1-7-2026 ben ik geen moderator meer op de community -Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    • eperezg
    • Auteur
    • is een Top Poster
    • August 3, 2024

    Thank you for the update.

    Do you know how long it usually takes for them to check?

     

    Thanks again

    Teresa van Odido
    Moderator
    Forum|alt.badge.img+5

    @eperezg no worries!

    I expect them to contact you at the beginning of coming week. 

     

    Sinds 1-7-2026 ben ik geen moderator meer op de community -Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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