I bought a service from Odido (Internet and TV) and nobody on the phone can explain why I don't have the service for a week already. This disrupted my professional and personal life. I need to find a contact with supervisor as nobody on the phone wants to connect me with.Thanks
How to find a supervisor of Odido
Hi
Did you order a fiber or DSL connection? And in case of fiber, is the cable already in your house, or does it need to be installed by the grid operator?
I ordered DSL and all is installed and waiting for the Internet to come from Odido. Actually they never asked me this question, so I suppose they know by asking me every time my address code.
There is no supervisor on this forum. You talk to customers like me and moderators. But we are getting somewhere now!
DSL has a deliverytime of 2-3 weeks. Once ordered you get a package with the modem/router. In my-odido you can see what is the status of your order. Also there you can see the predicted activation date by the grid operator. Sometimes, these cross connect cables are done in advance, but at the lastest the date which is mentioned in the my-odido, which also a customer care agent can see for you.
The fysical connection for DSL is done by yourself, it is plug and play. If after the activation date you can not manage this yourself, an engineer can be arranged.
Hello
A supervisor/moderator from Odido will reply here soon. Could you share a photo of the connection from the wall outlet to the modem? And has the installatiedatum passed?
Thanks. I got a mail that the date would be 11 of June, since than I have no internet. On 10 of June I have installed the stuff that I received from Odido before that. See the picture in the attached file
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/36023db8-84dc-4469-80c6-c97f3b72160f.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/d0a37247-80fa-4363-8524-6855170c9753.jpg)
I assume the customer care departement created a ticket for the backoffice? This feels like that they need to send a notification to KPN who owns the copper network and set patches.
I have no idea what they created in the back-office. In the front office they promised several times that they will check and call me back but they never called and the issue is not solved. So I want to escalate to the next level.
2 things can be tried:
On photo 1 plug the cable in the other port (upper connection point).
On photo 1 take off the upper lid of the connection point below and connect the 2 wires to either 1A and 1B or 2A and 2B.
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/d7967c65-a186-47d4-beb9-09a4838ad930.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/a9182c3f-451d-45a9-9a98-1f78a22cc64c.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/f6684fe7-fe33-4839-abe2-f99b031ffb74.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/e2d9a4e5-338a-4eb3-8964-10abcc0dff7a.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/8d46bf55-43d4-4934-b85d-b7607e49a0c1.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/ac9c6e5c-746c-4fe1-a0de-ff530102d8a5.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/d849fa5e-dc96-4adc-b5e9-ce8be437b36f.jpg)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/d6f416bb-95a9-4fd1-8e89-942b5df6ecad.jpg)
I feel that this is the weak point in the connection… Is the connection in the box good?
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/e58ee590-ac9d-4293-9742-41f4bf594e32.png)
Yes,
Hi
I could not find an Odido or Ben Mobile phone subscription connected to your dossier, but please feel free to let me know if you have one so that I can provide you with extra data.
In the meantime we will be working on a permanent solution for you, KPN will contact you soon!
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.