Hello @Mkrzepisz 

Is your DSL connection allready active at your new address?

Plug the DSL cable in the left port of the connection point and the other end in the DSL port on the back of your modem. If it doesn't work then try the right port on the connection point.

What is the name of the DSL cable? 

This is tbe phone cable yes? 

@Mkrzepisz

Yes you can also use the phone cable which came with the modem. The DSL cable should also be in the package which you received from T-Mobile, it should be a grey phone cable with the label DSL.

If both ports on the connection box don't work you'll have to wait for a moderator to reply so they can figure this out for you.

Still not working 

Hello @Mkrzepisz,

Thanks for your message! I've checked your account and see that an appointment has been made with our specialist to fix the issue at your home. Splendid! To make sure that we've covered every base beforehand, I'd like to check the connection side of the modem and therefor want to ask you to share a picture of the LAN ports at the back. I'm also curious to see if the switching of the ports on the access point changed any issue. With this extra information, we might come to a different solution, since you have to wait quite a few days before our specialist is available. I'm looking forward to your reply! 

Hi @Mkrzepisz ,

I've noticed you made another topic in which asked for a cancellation of the contract: 

I'd love to help you out, but I am wondering what the next step is you want to take. Please let us know, so we know which steps to take next to fix your connection. 

I need internet and tv and i will not wait till 23rd for surre

I have to work from home next week and need to fix this issue

If you can help me i will stay with your company

I really need this 

Probably few minutes work with technical 

Hi i was fixed my self all fine and i have internet and tv

Kids happy

Can you please cancelled technical for me and confirm? 

Hello @Mkrzepisz 

What seemed to be the problem? You can also cancel the appointment with a technician from Guidion by calling them on telephone number (020-3232767).

Hi @Mkrzepisz,

Great to hear that the connection has been delivered. I expect that the grid operator has turned on the connection a little too late, for which I can only apologies. I have cancelled your appointment with the technician. Please let us know if you have any questions in the meantime. The Community is here for you!