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How do i actually get fiber working?

  • October 15, 2026
  • 5 reacties
  • 33 Bekeken

I've been trying to switch from ziggo and it's not going well. First over a month to wait for an install. Then when they get here there's a break in the fiber. It's been almost a week and all I have is a vague email that someone was alerted. Is this how it normally is? Did I make a mistake?

Beste antwoord door Cheyenne van Odido

Hi ​@dsilver49, thank you so much for completing the verification privately with us. I just checked the situation and asked a Fiber colleague to help. At this point, I am really sorry but we can't do anything. We are waiting on the subcontractor to help make sure the line is correctly activated. Daily we keep this in check, but we have to wait until they fix this issue. For now I can't give you an ETA, but we are doing what we can. Our Fiber colleagues are keeping an eye on this.

Do you have a mobile subscription with us or Ben? If you do I can give you free Unlimited Data, so that you don't have to worry about your mobile data. If that is something you need or want, please let me know for sure.

Bekijk origineel

5 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • October 15, 2026

Hello ​@dsilver49 

It should take a maximum of 5 days for someone to contact you after a ticket is created. A moderator can check this for you.

Welkom op de Odido community!
Nora van Odido
Moderator
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  • Nora van Odido
  • Moderator | Internet + TV
  • October 20, 2026

Hi ​@dsilver49, it is amazing to see that you have gotten a subscription with us. I want to welcome you! This is not the start that we hoped you would have with us. I want nothing more than to look into this for you and give you more clarity about the situation. 

I’ve just sent you a private message from our Moderator account to verify your details. Once verification is complete, we’ll continue the conversation in this thread. This ensures that a colleague is always available to help you. I look forward to your reply!

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
Cheyenne van Odido
Moderator
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Hi ​@dsilver49, thank you so much for completing the verification privately with us. I just checked the situation and asked a Fiber colleague to help. At this point, I am really sorry but we can't do anything. We are waiting on the subcontractor to help make sure the line is correctly activated. Daily we keep this in check, but we have to wait until they fix this issue. For now I can't give you an ETA, but we are doing what we can. Our Fiber colleagues are keeping an eye on this.

Do you have a mobile subscription with us or Ben? If you do I can give you free Unlimited Data, so that you don't have to worry about your mobile data. If that is something you need or want, please let me know for sure.

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • dsilver49
  • Auteur
  • heeft eerste post geplaatst
  • October 21, 2026

No I do not have any other product. And seeing as this will likely take months to resolve I'm not sure why I would get any more products.

Cheyenne van Odido
Moderator
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Hi ​@dsilver49, I am hoping that the subcontractor fixes this ASAP. I am sorry for the wait. If you want, you can purchase a Odido simcard (when you keep the receipt, I can credit the cost of € 10 for you). With this simcard you can activate free Unlimited Data. If this is something that will help you, purchase this simcard and share the receipt with me!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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