Hi Odido I’m hoping someone can help me with my internet activation.My internet connection is currently scheduled to start on 27 October, but I’m moving into my new home on 7 October. I work from home, so I really need a reliable internet connection from the day I move in.
Would it be possible to move my activation date forward to 7th of october and have a noodpakket provided or another temporary internet solution until my regular connection starts on 27th of October?
I have already tried the chatbot, but it directed me to the telephone service. Unfortunately, the phone line is currently closed so I'm hoping thatsomeone here could help me.
I have my order number and customer number available and can provide them privately if needed.
Having internet from 7 October is very important for me because I need it to work from home.
Thank you very much for your help!
Beste antwoord door Nora van Odido
Hi @ErasmusVitorios, first of all I want to welcome you to our community. It is amazing to see that you have chosen a subscription with us! 😀
With Fiber we are depending on the network administrator for the activation of the line, because of this the date you have received is the earliest date that the line could be activated. However this is still an estimated date, it can happen that the network administrator won't manage to active everything in time. In that case we will inform you about it. If you want me to check the status of your order, i have just sent you a private message with our moderator account for your information. That way we can look into this for you.
As @Waqqas has suggested, you can definitely order a Klik&Klaar modem. This modem will be delivered within a couple of days and is immediately ready for use. As soon as your Fiber connection is working, you can cancel this subscription again and return the modem to us.
Hi @ErasmusVitorios, first of all I want to welcome you to our community. It is amazing to see that you have chosen a subscription with us! 😀
With Fiber we are depending on the network administrator for the activation of the line, because of this the date you have received is the earliest date that the line could be activated. However this is still an estimated date, it can happen that the network administrator won't manage to active everything in time. In that case we will inform you about it. If you want me to check the status of your order, i have just sent you a private message with our moderator account for your information. That way we can look into this for you.
As @Waqqas has suggested, you can definitely order a Klik&Klaar modem. This modem will be delivered within a couple of days and is immediately ready for use. As soon as your Fiber connection is working, you can cancel this subscription again and return the modem to us.
Hi @ErasmusVitorios, first of all I want to welcome you to our community. It is amazing to see that you have chosen a subscription with us! 😀
With Fiber we are depending on the network administrator for the activation of the line, because of this the date you have received is the earliest date that the line could be activated. However this is still an estimated date, it can happen that the network administrator won't manage to active everything in time. In that case we will inform you about it. If you want me to check the status of your order, i have just sent you a private message with our moderator account for your information. That way we can look into this for you.
As @Waqqas has suggested, you can definitely order a Klik&Klaar modem. This modem will be delivered within a couple of days and is immediately ready for use. As soon as your Fiber connection is working, you can cancel this subscription again and return the modem to us.
OK! I have already responded to the private message, thank you Nora
Klik en klaar is the package you need. It is a regular product, not a noodpakket. Check the zip code checker if this (mobile) product has coverage at your new location. You can order this now and collect it at an Odido shop so you are ready to go for the 7th!
Hi @ErasmusVitorios, I have immediately looked into this for you and I would love to give you more clarity about your order. I see that at the moment the network administrator still needs to place a fiber connection point in your home. We have placed the wish date of your order on 27 October, but there is a possibility that this will not be the date that your contract will be activated with us. I will explain this further.
When you placed the order with us, we have immediately notified the network administrator that the fiber connection point needs to be placed in your home. They are the only ones that can do this and they will make an appointment with you to do this. However since we are depending on the network administrator, we are not sure when they will be able to complete this construction for you. We will immediately let you know when they are able to complete this for you. After this, you will receive an email from Guidion to make an appointment for the installation of your modem.
I would definitely want to advise you to use Klik&Klaar in the meantime, since the definitive installation date is not yet known. That way you will not be without any services!
