Guidion unable to activate optic fiber

Is it possible for someone from odido to contact ODF directly and provide with an estimation on how long it will take before a connection can start working?

Waiting weeks without internet is a pain especially because I need it for work. I have no idea if this is a quick fix that will be resolved next week, or a bigger issue that will be fixed in months time. 

If the issue is projected to be unsolved for a few more weeks then I would like to have a temporary solution such as the Klik&Klaar service.

But without knowing the time frame, it is frustrating to just wait without having a connection. 

I would appreciate a clearer understanding of when I can expect a working connection, since I was under the impression that the fiber connection was ready for use. Thanks.

​@bhin 

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Hi ​@bhin, thank you! I wanted to help, but I can see that the date of birth in your Community profile doesn't match the one on your contract. Can you check this please? Thank you so much in advance, I will be with you as soon as I can!

​@Cheyenne van Odido Thanks for your message, It has been updated.

Hi ​@bhin, thank you so much! I indeed can see that our technician couldn't complete the installation as there was so service on the line. He informed us and the gridoperator (VolkerWessels Telecom) right away. At this point, we are waiting on the grid operator to fix this. As this concerns a case in which they maybe have to do digging work in the street, I did send you a 4G modem right away. That way you have internet in your home. You don't have to pay for it, we only ask it back once you are online!

We will keep an eye on our ticket with the gridoperator. Thank you so much for you patience!

​@Cheyenne van Odido Thank you for your help! Really appreciate the tempoarary solution. Hopefully the issue gets sorted soon.

You are totally welcome ​@bhin!