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Guidion afspraak link glasvezel

  • June 7, 2025
  • 5 reacties
  • 49 Bekeken

I'm a new Odido customer. My contract starts on July 1st, but I'm so disappointed that I'm considering looking for other options because their customer service truly sucks.

I wasted three hours of my life today trying to get a new link sent to my email to make an appointment with Guidion, and it didn't work. You call Guidion and they tell you to call Odidio, you call Odido and they tell you to call Guidion. Nobody is capable of doing something. What's this? It's a loop. I´ve never seen something like that! It's truly absurd.
To be clear, I need a link sent to my email to make an appointment with the Guidion technician. The previous link you sent me no longer works because the appointment was canceled. If anyone can help me with this, I'd be grateful.

June 9, 2025

Hi ​@joperomano, my sincere apologies for this experience. I would like to look into this for you right away! Could you add your zip code, house number, date of birth and the last four digits of your bank account number to your profile for me? Then I can get started right away!

5 reacties

Ishana van Odido
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Hi ​@joperomano, my sincere apologies for this experience. I would like to look into this for you right away! Could you add your zip code, house number, date of birth and the last four digits of your bank account number to your profile for me? Then I can get started right away!


  • Auteur
  • heeft eerste post geplaatst
  • June 11, 2025

Is there a way I can provide my personal information privately?


rvk01
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  • is een legendarische user
  • June 11, 2025

Is there a way I can provide my personal information privately?

You need to put this info in your profile. Upper right your icon and then "mijn profiel" then "bewerk profiel". All the fields where after it, it says "(Privé)"... those fields are private and are only visible for moderators/Odido employees.

 


  • Auteur
  • heeft eerste post geplaatst
  • June 12, 2025

Thanks! I already filled the data on my profile.  If you can please send me the link , I haven't received it yet and I have to make the appointment with guidion.  Thanks 


Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • June 13, 2025

Hi ​@joperomano, thank you for adding your details. I have forwarded the link for the appointment via private message. Can you give me feedback on whether the appointment was successful? Thanks in advance!