Glass fibre no connection

Hello ​@Mrfunky86 

You will start paying for fiber once it's working and the costs for Klik&Klaar will be refunded if Odido agreed on that.

Hi ​@Mrfunky86 ,

The payment of the fiber subscription only starts when the router is connected/working in the network.  The only charges at this moment is for the klik and klaar, so you do not pay double.

Optimising the location of the mobile router is all you can do. It is not for every household a solution as the local environment is really have influence on a mobile signal. Maybe position it (dry) at a balcony?

Hi ​@Mrfunky86, I am sorry for how these appointments have gone. This is not the arrangement we have with Guidion. Is there a new appointment now? Otherwise I will contact Guidion for you and check if the invoices are correct. I just sent you a private message through our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message!

Hello!

Thanks for replying. I have sent you the requested information via reply to your PM.

Regarding Guidion- I have now an appointment for 18th September confirmed via email. But I also had confirmations for the other appointments where no-one showed up. I would like to know what is going on.

Thanks, Simon

Hi ​@Mrfunky86, thank you very much! I just sent you an email with a verification code. That way, I can be sure it's really you. Can you share this code in this topic? I'll get back to you as soon as I can!

Hi,

This is the code: 8761667

Hi ​@Mrfunky86, you are the best! What I immediately did, is contact Guidion. I shared your experience with them and asked for a possible earlier appointment. Also, that this appointment should be monitored once it is planned, so that a new cancelation will not happen. This is not the deal we have with Guidion, so I am very sorry that this happened in the first place. I am awaiting Guidions response, although chances are that they will contact you today or tomorrow to discuss this!

Hi ​@Mrfunky86, Guidion tried to contact you because they made a new appointment for today between 16:00 and 20:00. Can you let me know if this fits your schedule? Otherwise I will inform them that they need to contact you again!

Hi Cheyenne,

Thanks, yes I can make that! 

Simon

Hi ​@Mrfunky86, great! I will let them know. Will you keep us posted when the appointment has been done?

Hi ​@Mrfunky86, that's fantastic! Thank you so much for letting me know. I am very happy I could help. If there is anything in the future, you know where to find me!

Actually there is one more thing. Can you help me cancel the Klik&Klaar? It’s not showing on my account and It gives an error when I try to add it. 

Hi ​@Mrfunky86, ofcourse! I just canceled this subscription, you will get this confirmed via e-mail and also be informed about the return of the hardware. Also, the costs are credited. Now everything is arranged!

You’re a star! Thanks for your help.

Thank you thank you, that made my Friday a lot better! 😄