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First internet connection

  • October 14, 2025
  • 4 reacties
  • 50 Bekeken

Hi,

On October 2, I ordered an Odido internet service. Today is October 14, but I haven’t received any emails about scheduling an installation appointment, as mentioned in the process overview.

I called Guidion, and they said they haven’t received any information about my contract from Odido. Then I called Odido, but I was redirected to another number where they told me they couldn’t help and gave me back Odido’s number instead.

Could you please clarify when I can expect my internet to be installed and how I should proceed?

Thank you in advance for your help.

October 14, 2025

Hello ​@orientir 

Have you ordered fiber?

Do you have a fiber connection point in your house?

What is the status in your Odido account?

4 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • October 14, 2025

Hello ​@orientir 

Have you ordered fiber?

Do you have a fiber connection point in your house?

What is the status in your Odido account?


  • Auteur
  • heeft eerste post geplaatst
  • October 14, 2025

Hello ​@orientir 

Have you ordered fiber?

Do you have a fiber connection point in your house?

What is the status in your Odido account?

Yes, I’ve ordered the fiber service, as I already have an Open Dutch Fiber socket installed in my apartment. The status currently shows “Besteld op 14 Oct.”

Does this mean the process is only starting today? I was under the impression that October 14 would be the installation date, since I placed the order on October 2.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • October 14, 2025

​@orientir 

Fill in all the privé fields in your community profile so a moderator can check this for you.


  • Auteur
  • heeft eerste post geplaatst
  • October 14, 2025

​@orientir 

Fill in all the privé fields in your community profile so a moderator can check this for you.

Done!