I have been waiting for installation of fibre at my apartment for a month now. I haven’t received a modem or been contacted by Guidion to schedule installation. A couple of weeks ago, I was able to contact customer service via chat. The service person told me that some part of the installation in my immediate area hasn’t been completed (despite the fact that odido’s online tool said that fibre was available at my address). He wasn’t able to give a date when this might be done.

Is there anyone who can help with this? I have no internet at home currently, and no idea how long this situation will go on.