Fiber optic connection

Hello,

Yes, i linked it to my odido account. Status says: ‘Subscription in delivery’. Fase 1 is finished, and Fase 2 not started. I filled private fields now.

Hi ​@PawelLemanski, welcome to our community!

I would like to clarify this for you. Thank you for providing your details, which allowed me to immediately access your subscription. I see that the delivery is on hold. I am given two reasons for this: the first is that the customer refuses the product, and the second is that the FTU has been terminated.

Is it correct that the subcontractor contacted you but you did not agree to this? Is there an FTU in the property? If so, could you take a photo of it? Then I can pass this on to the subcontractor. Thank you in advance for your help!

Hello, 

I didn't refuse anything. Nobody didnt even contact me about installation appointment. 

Only thing there is installed right now in the house is something like this, that you can see the picture, from premium owner who had internet provider by KPN.

Hello ​@PawelLemanski 

There is no fiber connection point on this picture, above looks like an ISRA for DSL internet and underneath is a COAX Point used for cable internet.

On a FTU "glasvezelaansluitpunt" is written on it.

So there is no FTU then. What’s next step?

​@PawelLemanski 

If there is no FTU, do you perhaps know if the fiber cable is just outside your house or still somewhere in the street?

The grid operator or their partner has to come first to install an FTU in your house.

Hello, 
I dont know if there is fiber cable outside or in the street. When I was ordering the internet connection, I was informed that fiber optic connection is available at my address. As mentioned at the beginning, it was month ago, nobody still contacted me, there was no mail/call about appointment to provide connection to my house. I called customer service on Monday, i was informed that there was a “delay” and somebody should contact me in up to three days to agree on appointment date.. Again, no call, no email. 
Could you inform me if it is possible to get connection soon? I’m waiting for one month now without any updates. 
Regards,
Pawel

Hey ​@PawelLemanski, thank you for your feedback. I see that my colleagues called you this morning with more information, but they were unable to reach you. They left a voicemail message. Have you had a chance to listen to it yet? Hopefully, they have more information about this, but if not, I will forward it internally for you! 

Hello,

So, finally the fiber connection was installed few days ago, but there was no contact about next step. When can I expect modem to be installed?

Hello ​@PawelLemanski 

What is the status in your Odido account? Maybe the system isn't updated yet but you should automatically receive an email to make an appointment with Guidion.

Hello,

Thats correct. Status didnt change at all after fiber connection instalation. Please see pictures of statuses attached.