Skip to main content
Beantwoord

Complaint Samsung tab A9+ gift

  • May 29, 2026
  • 8 reacties
  • 127 Bekeken
  • Venkat
  • heeft eerste post geplaatst

Dear Odido,

I signed up for a Odido 2-year Internet and TV subscription through Pricewise on 9 March 2026. As part of this offer, I was supposed to receive a free Samsung Galaxy Tab A9+.

My Internet and TV services were activated on 1 May 2026. The technician who installed the service did not bring the tablet. I then contacted Odido customer service, and I was informed that I would receive the tablet by post within two weeks. However, I have not received it so far.

On 28 May 2026, I contacted customer service again. This time, I was told that I need to register on the Samsung website to claim the free gift. I was sent a link, but it did not work. After calling again, I received another link, but I am still unable to register. The Samsung website asks which Samsung product I purchased, which does not apply in my case.

I contacted Odido customer service again and was advised to contact Samsung customer service directly. I reached out to Samsung customer service via WhatsApp, and they informed me that there is no such promotion linked to an Odido Internet and TV subscription, and that such promotions usually apply only when purchasing Samsung products.

Additionally, I did not receive any email or instructions from Odido or Pricewise at the time of signing up regarding registration for this promotion.

My Pricewise order number is 84713876, and my Odido order number is 250097388.

Could you please investigate this issue and assist me in receiving the promised Samsung Galaxy Tab A9+?

Beste antwoord door Venkat

Hi Venkat, welcome to Odido and thanks for choosing us for Internet + TV! I totally understand that you want the Samsung Galaxy Tablet as this was the promotion when you ordered Internet + TV. Sorry for the late reply. I really wanted to fix the Galaxy Tab A9+ for you before I replied. And I have good news. I made sure to get one for you! 

I've sent you a DM to ask for you personal details. Please reply to me there, so I can look into your account and address. Then I will make sure your tablet will be on it's way to you very soon.

I've also addressed the confirmation e-mail that you've received from your screenshot. I agree that this confirmation e-mail is a bit confusing. Because to me it seems like you're getting the Galaxy Tab with your order. But this is not the case. Please know that you will always have to register for a promotion with Samsung or any other brand to receive the gift.

I look forward to seeing your message and then you will have your tablet in no time! 😊

 

Hi Marciano,
Thank you for your support. I have received the Galaxy Tab A9+. I really appreciate your efforts. Thank you for your help.

Bekijk origineel

    8 reacties

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • May 29, 2026

    Hello ​@Venkat 

    If you had placed your order via the Odido website, they would have also shown you a link through where you had to claim the tablet. Since you ordered via pricewise, I don't know if the promotion was also for you.

    Anyway, the promotion has expired.

    Welkom op de Odido community!
    eric
    Super User
    Forum|alt.badge.img+14
    • ericSuper User
    • Odido Superuser
    • May 29, 2026

    You should contact Pricewise as they made you the offer and should have informed you how to claim the free product. 

    Welkom bij de klant-helpt-klant Community van Odido.
    • Venkat
    • Auteur
    • heeft eerste post geplaatst
    • May 30, 2026

    Hello ​@Venkat 

    If you had placed your order via the Odido website, they would have also shown you a link through where you had to claim the tablet. Since you ordered via pricewise, I don't know if the promotion was also for you.

    Anyway, the promotion has expired.

    As per my contract, it is clearly stated that I am entitled to receive a Samsung Galaxy Tab A9+ as part of the offer.

    When I contacted customer service on 1 May 2026, I was informed that the tablet would be delivered within two weeks. If I had been given clear and correct information at that time, I could have taken the appropriate steps earlier to claim the gift.

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Venkat, welcome to Odido and thanks for choosing us for Internet + TV! I totally understand that you want the Samsung Galaxy Tablet as this was the promotion when you ordered Internet + TV. Sorry for the late reply. I really wanted to fix the Galaxy Tab A9+ for you before I replied. And I have good news. I made sure to get one for you! 

    I've sent you a DM to ask for you personal details. Please reply to me there, so I can look into your account and address. Then I will make sure your tablet will be on it's way to you very soon.

    I've also addressed the confirmation e-mail that you've received from your screenshot. I agree that this confirmation e-mail is a bit confusing. Because to me it seems like you're getting the Galaxy Tab with your order. But this is not the case. Please know that you will always have to register for a promotion with Samsung or any other brand to receive the gift.

    I look forward to seeing your message and then you will have your tablet in no time! 😊

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
    • Venkat
    • Auteur
    • heeft eerste post geplaatst
    • Antwoord
    • June 14, 2026

    Hi Venkat, welcome to Odido and thanks for choosing us for Internet + TV! I totally understand that you want the Samsung Galaxy Tablet as this was the promotion when you ordered Internet + TV. Sorry for the late reply. I really wanted to fix the Galaxy Tab A9+ for you before I replied. And I have good news. I made sure to get one for you! 

    I've sent you a DM to ask for you personal details. Please reply to me there, so I can look into your account and address. Then I will make sure your tablet will be on it's way to you very soon.

    I've also addressed the confirmation e-mail that you've received from your screenshot. I agree that this confirmation e-mail is a bit confusing. Because to me it seems like you're getting the Galaxy Tab with your order. But this is not the case. Please know that you will always have to register for a promotion with Samsung or any other brand to receive the gift.

    I look forward to seeing your message and then you will have your tablet in no time! 😊

     

    Hi Marciano,
    Thank you for your support. I have received the Galaxy Tab A9+. I really appreciate your efforts. Thank you for your help.

      Cheyenne van Odido
      Moderator
      Forum|alt.badge.img+5

      Thank you for this update ​@Venkat and enjoy the tablet! 😁

      Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
      • deand
      • Debutant
      • June 29, 2026

      Goedeavond! Ik ondervind min of meer hetzelfde probleem, ik heb ook via pricewise een contract afgesloten waarbij een tablet geleverd zou worden, kunnen jullie helpen?

      eric
      Super User
      Forum|alt.badge.img+14
      • ericSuper User
      • Odido Superuser
      • June 29, 2026

      Heb je de tablet geclaimed via de speciale Odido pagina? Dat is iets wat nodig is/was bij dit soort acties. Pricewise had je daar even duidelijk over moeten informeren. Misschien stond dat op hun website?

      Welkom bij de klant-helpt-klant Community van Odido.
      ForumvoorwaardenAccessibility statement