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Change of address - no e-mail from Guidion and no equipment sent

  • November 20, 2025
  • 3 reacties
  • 55 Bekeken

Hello there,

 

I have requested a change of address on the 24/10 to have the change on 24/11. I have received the confirmation the request was received and the costs, etc. I waited for the new equipment to be sent and for the e-mail from Guidion to book the installation, but so far I have neither received any tracking for new equipment nor a mail from Guidion.

 

I am not clear if I can just take the router and install in the new house, if I need to return, when Guidion is coming… I will be moving on the 23/11 and I need internet to work from home. In the app the status is still at step #2.

 

Can you please help me clarify my situation?

 

Thank you,

Diana

November 21, 2025

Hi ​@diana1992, 

I’d like to take a closer look at the problem with you.

For this, I just need a bit more information from you. Could you complete your profile with your postal code, house number, date of birth, and the last 4 digits of your account number?
You can do this by clicking on your avatar in the top right → My Profile → Edit Profile.

    3 reacties

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    • Sven-Odido
    • Odido medewerker
    • November 21, 2025

    Hi ​@diana1992, 

    I’d like to take a closer look at the problem with you.

    For this, I just need a bit more information from you. Could you complete your profile with your postal code, house number, date of birth, and the last 4 digits of your account number?
    You can do this by clicking on your avatar in the top right → My Profile → Edit Profile.

    Niet meer hier.
    • diana1992is een Master Poster
    • Auteur
    • is een Master Poster
    • November 21, 2025

    Hi ​@diana1992, 

    I’d like to take a closer look at the problem with you.

    For this, I just need a bit more information from you. Could you complete your profile with your postal code, house number, date of birth, and the last 4 digits of your account number?
    You can do this by clicking on your avatar in the top right → My Profile → Edit Profile.

    Hi ​@Sven-Odido , 
    Apologies for the delay. Profile is updated with the required info :)

     

    Thanks,

    Diana

    • diana1992is een Master Poster
    • Auteur
    • is een Master Poster
    • November 25, 2025

    Hi ​@Sven-Odido , 
    Apologies for the delay. Profile is updated with the required info :)

     

    Thanks,

    Diana

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