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Beantwoord

Change my internet from KPN to odido

  • May 24, 2025
  • 8 reacties
  • 85 Bekeken
J
  • jzyzs
  • is een nieuwe Poster

Hi, I subscribed to odido's internet service (dsl network) last month but so far I have not been able to connect to the internet.

 

When I called, the technician told me that this is because the previous internet at my address was KPN and that I need to make an appointment with them to reopen this internet line.

 

I received an email saying they would contact me within five business days, and the odido staff assured me I would receive an email the same day I called, through which I could make an appointment.

 

These things started happening on the 15th and now it's the 24th and I still haven't received an appointment email from KPN.

 

So I'm wondering what this is because of? How long do I have to wait to have internet? I would be very grateful if someone could answer me.

Beste antwoord door jzyzs

Hi ​@jzyzs, thank you for reaching out! I can see right away that our technician couldn't install DSL at your home. We need gridoperator KPN NetwerkNL to do some work in your home. I can also see that KPN tried to contact you multiple times, but that now the link to make an appointment has been inactive due to no reaction. I will send you a number you can call to make an appointment with KPN via a private message. Please contact this number tomorrow from 09:00 on, so this can be fixed ASAP!

OK, I’ll make an appointment with KPN asap, thank you so much

8 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • May 24, 2025

Hallo ​@jzyzs 

What is the status in your Odido account and on which date was the line supposed to be active?

Welkom op de Odido community!
J
  • jzyzs
  • Auteur
  • is een nieuwe Poster
  • May 24, 2025

Hallo ​@jzyzs 

What is the status in your Odido account and on which date was the line supposed to be active?

My odido account status is normal and I was told that the network was activated from May 13th.

Cheyenne van Odido
Moderator
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Hi ​@jzyzs, thank you for reaching out! I can see right away that our technician couldn't install DSL at your home. We need gridoperator KPN NetwerkNL to do some work in your home. I can also see that KPN tried to contact you multiple times, but that now the link to make an appointment has been inactive due to no reaction. I will send you a number you can call to make an appointment with KPN via a private message. Please contact this number tomorrow from 09:00 on, so this can be fixed ASAP!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
J
  • jzyzs
  • Auteur
  • is een nieuwe Poster
  • Antwoord
  • May 25, 2025

Hi ​@jzyzs, thank you for reaching out! I can see right away that our technician couldn't install DSL at your home. We need gridoperator KPN NetwerkNL to do some work in your home. I can also see that KPN tried to contact you multiple times, but that now the link to make an appointment has been inactive due to no reaction. I will send you a number you can call to make an appointment with KPN via a private message. Please contact this number tomorrow from 09:00 on, so this can be fixed ASAP!

OK, I’ll make an appointment with KPN asap, thank you so much

Cheyenne van Odido
Moderator
Forum|alt.badge.img+5

Thank you ​@jzyzs!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
J
  • jzyzs
  • Auteur
  • is een nieuwe Poster
  • May 26, 2025

Thank you ​@jzyzs!

Hello!  I just called the number but it said the number is not in service. Is there any other number or email address that I can make the appointment? 

J
  • jzyzs
  • Auteur
  • is een nieuwe Poster
  • May 26, 2025

Hi ​@jzyzs, thank you for reaching out! I can see right away that our technician couldn't install DSL at your home. We need gridoperator KPN NetwerkNL to do some work in your home. I can also see that KPN tried to contact you multiple times, but that now the link to make an appointment has been inactive due to no reaction. I will send you a number you can call to make an appointment with KPN via a private message. Please contact this number tomorrow from 09:00 on, so this can be fixed ASAP!

I called the number you give me several times today but it doesn't work. Could you please check it for me or ask kpn to send me an email instead of calling cause they said I never answer but actually I never get those calls and I don't know why. Thank you so much! 

 

Cheyenne van Odido
Moderator
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Hi ​@jzyzs, thank you for trying and I am sorry this not seems to be the correct number. I did check your account again and I can see that we requested KPN to come in contact with you again. Please wait on this contact from KPN, they will call you anonymously, or send you a text or e-mail. Keep an eye on this!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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