I need o change an appointment with KPN. Problems with the internet conexion between the street ans my house
The problem is that, when I call to KPN to change it, they tell me that they can not do this because I am not their client so they can not see my data, the solution is call to Tmobile to solve it.
And when I call to Tmobile they tell me that I have to call to KPN to change the appointment, because they cannot do that
And now,after two days trying to change an appointment I am in the same situation... I don´t know what to do
Any idea?
Beantwoord
Change an appointment with KPN
Beste antwoord door Hidden.nld
Hi Mavipe,
Yes frusterating! You can not call KPN because you don't have the correct number. The numbers on the internet are from ISP KPN and you need a other department. Only T-Mobile can contact KPN Wholesale to change that.
Bekijk origineelYes frusterating! You can not call KPN because you don't have the correct number. The numbers on the internet are from ISP KPN and you need a other department. Only T-Mobile can contact KPN Wholesale to change that.
+4- Odido Superuser
- Antwoord
Hi Mavipe,
Yes frusterating! You can not call KPN because you don't have the correct number. The numbers on the internet are from ISP KPN and you need a other department. Only T-Mobile can contact KPN Wholesale to change that.
Yes frusterating! You can not call KPN because you don't have the correct number. The numbers on the internet are from ISP KPN and you need a other department. Only T-Mobile can contact KPN Wholesale to change that.
- Oud-Moderator
Hi mavipe, there's an appointment made with a KPN mechanic for today (15-01) at 18:00 o' clock. Is this the appointment you want to change? If so then let me know so I can contact KPN to schedule a new appointment!
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