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Cannot link new home internet subscription to existing mobile account

Hi Odido team,

I am trying to link my new home internet subscription to my existing mobile plan under this current My Odido account so I can activate my Customer Benefit.

I haven't created a separate login for the home internet email yet, but when I try to use the "Add subscription" feature here, I keep getting the error message: "Unfortunately, the entered data does not exist in our systems. Please check the details and try again."

Could a moderator please help me merge the two subscriptions under this email address on the backend?

Thank you!

3 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • June 3, 2026

Hello ​@kgroves78 

Can you remove the email addresses from your post? This is a public community.

Welkom op de Odido community!
    • kgroves78
    • Auteur
    • heeft eerste post geplaatst
    • June 4, 2026

    I am deaf. I cannot call Odido customer service, nor would they be able to call me. The chatbot Izzi keeps redirecting me to a phone number. I need to resolve this issue ASAP.

    Nora van Odido
    Moderator
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    • Nora van Odido
    • Moderator | Internet + TV
    • June 5, 2026

    Hi ​@kgroves78, it is amazing to see that you have a new home contract with us, we really appreciate it!  I want nothing more than to make sure that you have access to your subscription in your Mijn Odido account and to check on the customer benefit for you. I have just sent you a private message to verify your details. Once the verification is complete, we will continue the conversation in this thread. Please also make sure to leave a reply in this thread as soon as you have sent the details. We do this so that there is always a colleague available to assist you. I look forward to your private message!

    Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
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