Can't trace the status of my internet instalation.

  • 12 August 2022
  • 2 reacties
  • 41 Bekeken

I’ve ordered a new installation on a new address, just a few days ago. However, despite saying in the emails that I can check the status of the order, when login in, I can’t even see that I have ordered something. I have the pdf generated after my order, an order number and obviously a client number.

Unfortunately because I’m still in the process of moving, T-Mobile support number doesn’t work abroad. Is there any other way of fixing this? All I want to know is if the order has gone through and if there’s an estimation of when someone will install everything.



Beste antwoord door Ginny 13 August 2022, 10:27

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Reputatie 6

Hi @filteixeira, welcome at our Community! I’ve checked your order and see that we've received it well. We've informed you by email that Guidion, who will install the modem, will contact you within three business days to make an appointment. You will hear from them next week! 

Thank you so much for your help :).