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Can't trace the status of my internet instalation.

  • 12 augustus 2022
  • 2 reacties
  • 49 Bekeken
F

I’ve ordered a new installation on a new address, just a few days ago. However, despite saying in the emails that I can check the status of the order, when login in, I can’t even see that I have ordered something. I have the pdf generated after my order, an order number and obviously a client number.

Unfortunately because I’m still in the process of moving, T-Mobile support number doesn’t work abroad. Is there any other way of fixing this? All I want to know is if the order has gone through and if there’s an estimation of when someone will install everything.

Thanks

Beste antwoord door Ginny

Hi @filteixeira, welcome at our Community! I’ve checked your order and see that we've received it well. We've informed you by email that Guidion, who will install the modem, will contact you within three business days to make an appointment. You will hear from them next week! 

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    2 reacties

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    Odido
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    • GinnyOdido
    • Oud-Moderator
    • 619 reacties
    • Antwoord
    • 13 augustus 2022

    Hi @filteixeira, welcome at our Community! I’ve checked your order and see that we've received it well. We've informed you by email that Guidion, who will install the modem, will contact you within three business days to make an appointment. You will hear from them next week! 

    Ik ben per 01-01-2023 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag!
    F
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    • F
      filteixeira
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    • filteixeira
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 17 augustus 2022

    Thank you so much for your help :).

    Boris
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    • Boris
      Boris
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