I'm trying to get an internet subscription to my address, the first website says "congratulation you have fiber available at your address, go to the shop ”, when I go to the shop, it asks again for the address check it fails and all the options are grayed out, so I can't continue shopping.
I called few times already and the last time I was informed that fiber was not available at my street and I should go to KPN but after that I tried to do the address check using my neighbor addre ss (next door apartment, same building) and their address are validated and they can shop normally.
So It's an issue on the address database I believe and the information that the fiber is not available at this street was incorrect.
Can someone help me with that? I still want to get the subscription.
Can't buy house internet, my address is wrong on T-mobile/Odido database
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Hi
Could you send me a private message with your postcode and house number? Then I can check what exactly is going on and hopefully give you more clarity on the situation. Thanks in advance!
Hi
+9
Hey
Why should I call KPN? Sorry but I didn't get it.
I already have a KPN subscription, the problem is that my address is not working on Odido website. It works on KPN, Ziggo and etc.
As I have a T-Mobile/Odido phone subscription I would to have the internet at home from Odido also.
So I can't understand why should I call KPN and what I would tell them.
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Reageer
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