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Beantwoord

Already connected my fiber router before guidion


Hi, I already set up my fiber connection with the router and the ONT successfully. I am waiting for the scheduled appointment with Guidion to activate my connection. 

At this point I don’t want to take the time of the mechanic for the setup. Can I activate my connection earlier than the appointment? Or if I cancel the appointment, will my connection be activated on that date anyways? 

How can I activate my connection now? 

Thanks!

Beste antwoord door eric

No, the administratieve part need to be handeled ny Guidion. If you look at your my-odido the subscription activation is probably still in progress. If Guidion does not check the system in your house and signs off, the line will be cancelled when this is not done in a certain time period.

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2 reacties

eric
Super User
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  • Odido Superuser
  • Antwoord
  • April 26, 2025

No, the administratieve part need to be handeled ny Guidion. If you look at your my-odido the subscription activation is probably still in progress. If Guidion does not check the system in your house and signs off, the line will be cancelled when this is not done in a certain time period.


Waqqas
Super User
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  • Odido Superuser
  • April 26, 2025

Hello ​@ege.erdogan 

And maybe something needs to be done in the PoP along with registering the ONT.