adding subscription to my account

I just moved to this address so it's possible that the previous owner had a subscription with you

I have exactly the same issue. I have just moved and wanted to get a subscription on my name. Applied, got the samenvatting with an e-mail. But nothing else. Couldn't track my order with either e-mail or ordernummer. My order doesn't show up at all. The previous tenant said they ordered their odido subscription to end on a certain date this month. I have applied for a new one in the meantime. But I didn't get an update whether if it couldn't be processed or was canceled. What do I need to do?

Hi ​@Zuzanna, are you already residing at this address? The previous subscription has not yet been cancelled, and there is no record of cancellation by the previous occupant in the system. Could you please verify this with the previous occupant or property owner, if applicable? If not, this will need to be investigated further, particularly with the previous occupant.

Hey ​@jinseirekken, welcome to our community!

I am happy to look into this for you, but I will need some information from you. Could you please add your postcode, house number, date of birth and the last 4 digits of your account number to your profile? You can do this by clicking on your avatar in the top right-hand corner → My Profile → Edit Profile. If you then let me know here, I will look into it for you!

just did. thanks in advance!

Hey ​@jinseirekken, thanks for adding your information! The same thing applies to you, could you give me some more clarification?

Yes, I live at this address. I bought this house on November 4th. Unfortunately, I have no contact information for the previous owner :(

Thank you for your feedback ​@Zuzanna. I have approved your request. Could you please check whether you have received an email about this and whether the link is now working?

Hello again, sorry for the late reply. I asked the previous tenant and they told me their subscription is set to end on December 2nd. Could you please verify this? If that’s the case, I believe there’s still enough time for my application to be processed before theirs expires. I’d really like to get my own connection activated, or proceed in whatever way is needed, so that I don’t end up without internet.

Hey ​@jinseirekken, thank you for your feedback. I cannot see the cancellation in the system, but I have now processed your request manually. Everything should now be sorted!