Aanmelden Modem fritzbox 5590

14.45 28-08-2024

Ik heb ook een probleem met het aanmelden van mijn Fritzbox 5590. De helpdesk weet niet eens waar het over gaat!  Kan ik mijn modem en router hier ook aanmelden?

Hoi ​@Frank1958, welkom op onze Community!

Dat is zeker mogelijk, ik zie dat je mij al een privébericht hebt gestuurd dus ik zal daar op je reageren. 

Hallo,

ik heb een Fritzbox 5590 Fiber met een eigen ONT-modem.

Modem-ID AVM………….

Activeer deze alstublieft.

Hallo ​@Matthiasnl 

Je kan alvast alle privé velden in je community profiel invullen en zet het modem ID bij info voor de moderators zodat een moderator hem direct voor je kan registreren.

Modem-ID [XXXX] Mod edit: serienummer verwijderd

​@Matthiasnl 

Klik op je naam > bewerk profiel en daar kan je alle privé velden invullen 

Hi ​@Matthiasnl, ik wil je ontzettend graag verder helpen, alleen is jouw community profiel nog niet aangevuld. Naast jouw eigen gegevens, kan je ook het modem ID onder het kopje “Info voor moderator” plaatsen. Nadat je dit hebt gedaan, kan je een seintje achterlaten in dit topic. Dan ga ik voor je aan de slag!

Hi ​@Tommie van Odido and ​@Nora van Odido, can you help me? I have the same issue. I’m using a new FritzBox 5590 Fiber with the XGS-PON SFP module installed, but this is the third time I’ve called the Odido call center and each time I get a different answer, such as:

• The modem is not compatible 😅 (not true, the main issue for your customer service is to understand that the FritzBox 5590 can work directly connected to the fiber using an SFP XGS-PON module, and without using the ONT installed on the wall by KPN)
• A technician must come to your home to register the modem ID in our systems
• You must use the modem we provide (which is not correct, as EU regulations state otherwise: https://www.acm.nl/en/publications/consumers-and-businesses-are-allowed-choose-their-own-modems)

I know I can use my own fiber modem, but if nobody at Odido knows where to enter my “modem ID” in your system, like this it’s hard to get it working. How is it possible that there is no internal guide for call-center operators to assist customers?

In any case, could you help me register my FritzBox? I just added my modem ID in my profile here in the community, in the “Info for moderators” field, and I also filled in the other personal details.

Thank you

Hi ​@PippoPluto, welcome to our community.

I can certainly help you with that; you've come to the right place. To ensure that you don't end up without internet, it's best to schedule something. Would you mind sending me a private message with a date/time when you have time to switch it over? I'll be available this week from Monday to Friday between 9 a.m. and 5 p.m. I will send you a message beforehand to ask if you are ready and will follow the registration process. If you would like me to register it for you at any time, that is also possible. Please let me know in this thread. I will then register it when I receive your message, and you can switch it over at any time!

Hi Tommy, I sent you a private message to schedule the modem id registration.

Little update: yesterday an agent from Guidion came to my place to install the Zyxel modem provided by Odido, this because your call center told me that is necessary for the first fiber activation.

Now the fiber line is active and working, the copper line was deactivated. The Guidion agent took a picture of my FritzBox modem id, and he told me that he will open a ticket, and an Odido IT agent will add it into your system.

Anyway, if you can do it, I prefer to proceed with you.

Thank you

Hey ​@PippoPluto, I have replied to your private message!