Hi Team, I had taken a new tv+internet contract in March 2023. At the store in woensel Eindhoven. I was told i could cancel the tv anytime hence I didn't mind tv+internet contract. I have not used my tv services since the start. I had requested a cancellation of the tv on 7th month as it was only free for 8 months and to be charged later. However i am facing difficulty in cancellation of the tv connection. Last month invoice includes the tv charges but I have not been using it. Called customer care got no help. Created a case at the odido store yet no help. Can anyone help me in cancellation of my tv connection. I can't do it in the app as well it's disabled for me.
Beantwoord
TV cancellation
- is een Master Poster
Beste antwoord door Tommie van Odido
Hey
I'd like to give you some more clarity on this. Namely, you are stuck with your TV subscription for one year. After that year, the TV subscription becomes cancellable monthly. You can easily cancel your TV subscription next month in My Odido!
+13Hey
I'd like to give you some more clarity on this. Namely, you are stuck with your TV subscription for one year. After that year, the TV subscription becomes cancellable monthly. You can easily cancel your TV subscription next month in My Odido!
- is een Master Poster
But this is wrong. Selling services by lying to customers saying they can cancel anytime is wrong. You are basically creating new customers who would never continue with you guys for long term. It's just not acceptable. I would have never opted for it if it was not cancelable upto 1 year. Please let me know if you can cancel the tv services from backend if not this will be my first and last contract with odido.
+13Hi
+13Hi
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