Hi, every time I turn on the tv box, it works for 4 second and then the image froze and get a failure message, if I change channel then it works again for 4 second and get froze, every time is the same, the only way to fix it is by unplugging the box from power and do a reset, but I cannot do this daily, or twice a day. not sure what is causing the problem but it’s really annoying.
Beste antwoord door Jaime_Valero
Bekijk origineel
+2
Welcome to our Community!
Good that you alert us about this issue. I will gladly help you to resolve this, so that you can enjoy watching TV again! 😊
I immediately went into our system to have a look at the TV Box and I do see a few minor errors in quality. In my opinion, this is because the hardware is outdated. Luckily, we do offer our new Mediabox, which I will gladly switch for you. Do keep in mind that you’re now receiving a discount on the TV Box, which will no longer be valid once I change the boxes. No worries! I can compensate you for one year (12 x €2,50 = €30), so you can enjoy this discount a little longer.
In case you don’t want to switch your TV Box, I will of course help you to optimize the quality. Please let me know what you want, I am here to help you!
Hi Teresa, thank you for your response, and it’s OK, the new TV Box and the changes are fine.
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You will receive an e-mail confirmation about this, as well as about the compensation.
You will receive an e-mail confirmation about this, as well as about the compensation.
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Any time! 😊
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