Hi solomonferns,



Yes T-Mobile can send some one to help you with the cables.

Usually there will be a fee of 55 euro excl supplies for the first 45 minutes.



You can call T-Mobile or wait for a T-Mobile moderator.

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Thank you for the response. I have been trying since 4th of November to speak to someone via the customer service but i am unable to speak to someone as it was never able to pass the IVR. I have waited for 40 minutes on the queue to speak to someone but in vain. Could you arrange a technician to fix this and hopefully i could do the payment using PIN. You can contact me at [phone number deleted]. Thank you for assisting me

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Hello Team,



I have made an appointment with Guidion for fishing the cable.



Regards

Solomon

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Hi solomonferns.



First off: good that you made an appointment. I've marked your reply as best answer. I've also moved your topic to a different subsection of this messageboard. ;)



I also have deleted the phone number from your previous message. As this is a public messageboard, everyone can read it, therefore it's against the rules to post any private information. If a T-Mobile Moderator needs info, he or she will ask for a PM.



About this messageboard: this is a customer-helps-customer platform. Both Hidden.nld and I are customers. There are a few T-Mobile Moderators who respond to topics that can't be solved by other customers. It usually takes 24-48 hours for a moderator to respond.

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Hi solomonferns, apologies for the late reply! Good to hear you managed to make an appointment and welcome to the forums! 🙂

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